FAQ

Shop for accessories

Why is the product displayed as "customized product"?

"Customized products" are made of crystals of the same quality, grade, shape, and size as the product pictures to make the same jewelry. Please contact our store via WhatsApp / Instagram Inbox to customize according to your needs or choose crystal to customize.

It is different from "spot goods", which are photos of physical products.

Can I request to watch a video of choosing crystals or pearls?

Our store welcomes you to inquire about customized products and inquire about customized stone selection and other details via WhatsApp / Instagram Inbox. Our store will provide stone selection videos according to customer needs so that customers can choose and customize stones.

Our store also has an Instagram stone selection area to showcase our high-quality crystal inventory. Welcome to the Instagram account @rippleswirework.select to view more.

Can I specify the chain length/finger circumference?

All accessories in our store provide customized chain length/finger girth service. You need to provide the specified chain length/finger girth requirements to the store when placing the order or within the day of placing the order. In addition, our chain products all provide the option of replacing the thick chain (the price difference needs to be paid). If necessary, please contact our store for enquiries.

Exclusive customization

What is exclusive customization?

Exclusive customization refers to a complete set of customization services including selecting crystal and weaving styles, quality, and materials. The actual customization price is based on the actual cost required, and there are no additional customization fees.

Do you accept custom orders?

Our store welcomes custom orders. You need to contact our store for enquiries, and provide crystal shape, size and other information in the form of pictures or videos. Our store will provide customization services for crystals that meet the customization conditions.

Payment

What payment methods are available to me?

You can pay by credit card/Apple Pay/Alipay HK/Wechat Pay/bank transfer/FPS/PayMe. You need to pay within 24 hours after the order is placed. Otherwise, the order will be deemed invalid.

How much does it cost to get free shipping?

[Orders from Hong Kong] Enjoy free shipping with purchases over HK$500; [Orders from Mainland China, Macau, and Taiwan] Enjoy free shipping with purchases over HK$800. [Other Countries/Regions] Please contact our store for corresponding shipping costs.

Ship

Shipping time? How long does it take to order?

[Ready Stock] Will be shipped within 3 days after payment;
[Customized products]/[Exclusive customization] will be shipped within 14 days after the customization details are confirmed and payment is made. Under individual circumstances, the ordering time may be extended.

Can you provide expedited shipping service?

Our store fully understands that some customers may have urgent gift needs, so please contact our store to inquire about our expedited shipping service before placing an order. However, our store cannot guarantee that it can provide relevant services.

After-sales service

If the product does not fit or is not satisfactory, can I get a refund or exchange?

Most of the products in our store come with customized services, so there are no refunds or exchanges. If there is any inappropriateness or question about the product, please contact our store.

If the product is damaged, can I get a refund or exchange?

Our store is not responsible for damage to goods caused by transportation or human factors. In case of any dispute, our store will have the final decision.

Provide maintenance services?

Our store provides basic maintenance services. If necessary, please feel free to inquire with us.