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Terms and Conditions 



  1. General provisions

1.1 Customers are responsible for clearly understanding the terms and conditions before using the services provided by our store.

1.2 Customers who place orders in our store (including online stores/Whatsapp/Facebook/Instagram) will be deemed to have agreed to the terms and conditions of the Terms and Conditions.


  1. Website

2.1 Our store promises to do its best to maintain the accuracy of the information on this website, but we are not responsible for any losses caused by errors or omissions.


  1. Products and orders

3.1 Our store's crystal jewelry is affected by the unstable supply of crystals. If the product is sold out or cannot be delivered on time, our store will notify customers as soon as possible. Customers can consider waiting or purchasing another jewelry, or consider what our store offers at that time. other options.

3.2 Each jewelry in our store is unique. Even if it is the same product, there will be slight differences in crystal size, color, luster, flaws and hand-woven details. This is the characteristic of natural handmade crystal ornaments. Our store is committed to creating every piece of high-quality crystal jewelry. Customers should understand and accept before purchasing.

3.3 Due to the influence of shooting lighting, environment, photographic equipment and monitor color differences, there may be color differences between the product pictures and the actual product. The pictures and information are for reference only, and the actual product shall prevail.

3.4 Our store uses high-quality materials. If you have any allergic reaction when wearing it, please stop using it. Our store will not be responsible for any reactions caused by the product.

3.5 Our store has the right to take photos of all products. The photos and videos can be used for promotion or other purposes.

3.6 All goods sold cannot be used for any commercial purpose. Our store reserves the right to reject all order requests suspected of being used for commercial purposes. If you are looking for cooperation, please discuss with our store.

3.7 Our store reserves the right to refuse to provide services.



  1. adeliver goods

4.1 Our store mainly delivers goods through third-party delivery companies. It is the customer's responsibility to ensure that there is someone at the delivery address to sign for the shipment. Our store is not responsible for any delivery delays or the need for separate delivery due to no one to receive the goods.

4.2 The customer is responsible for ensuring that the delivery information such as the consignee and address is accurate. The store will not be responsible for any delivery errors caused by incorrect information.

4.3 If the goods are damaged or lost for any reason during the delivery process, the risk shall be borne by the customer. The store will not make any compensation or refund the money.


  1. Refund/Return/Order Cancellation Policy

5.1 Most of the products in our store are customized products. We do not provide refund or exchange services, please understand.

5.2 Once the order is confirmed, our store will process the order immediately, so our store does not accept cancellation of orders.

5.3 Our store is not responsible for damage to goods caused by human factors or depreciation.

5.4 The shipping costs for after-sales service will be borne by the customer.


  1. Discount

6.1 All offers are subject to terms and conditions.

6.2 Our store reserves the right to modify, change or suspend all offers.


  1. Force majeure

7.1 If due to force majeure (including but not limited to due to fire, misfortunes, accidents, acts of God, natural disasters, any laws, orders, proclamations, regulations, requirements or regulations of the Hong Kong Special Administrative Region Government or any of its government agencies, strikes, Labor disputes, labor shortages or shortages of skilled workers, shortages of goods or raw materials, transportation delays or reasons beyond the reasonable control of the store, whether similar to the foregoing), resulting in the store being unable to perform its responsibilities within the website, the store may be affected by We are exempted from performing such responsibilities within the scope of the impact and the store does not bear any liability as a result.


  1. Intellectual property

8.1 The information contained on this website (including but not limited to product and service information, images, advertisements, etc.; collectively referred to as "this website information") belongs to our store; if any plagiarism is suspected, our store reserves the right to pursue claims.

8.2 The information or links on this website are owned by our store and may be used or reproduced for private or non-commercial purposes and may not be used in other ways without authorization. Before using the information or links on this website for any non-private or commercial purposes, you must obtain the store's consent before use.


  1. Right to change and interpret terms and conditions

9.1 Our store reserves the right to modify the terms and conditions. Customers are solely responsible for checking these terms and conditions before placing an order. Once an order is placed, the customer shall be deemed to have accepted the terms and conditions in effect at that time.

9.2 In case of any disputes, our store reserves the right to make the final decision.


If you have any questions about the above, please email ripples.wirework@gmail.com.

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